Several cases of ticket resale companies’ misleading presentation of pricing and availability information on their websites have been breaking news during the spring. According to European news sources one of the headlined companies, Swiss based Viagogo, has misled customers into believing that it was a primary ticketing outlet rather than a secondary resale site and has thus been banned from using the slogan “official site”. The resale companies typically claim that the events are almost sold out and offer “last remaining tickets” at a considerably higher price than the official channels even when there are still plenty of standard priced tickets available at the official channels.
Fazer Artists’ Management collaborates only with the official ticket channels of the event hosting venues and recommends all ticket buyers to avoid any ticket resale companies. The official ticket sales channel at Musiikkitalo – Helsinki Concert Centre is their box office and Ticketmaster’s ticket sales on-line, telephone and outlets.